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The People aspect of a business is key to its ultimate success. No matter how well we deal with our suppliers and our employees at the end of the day our customers are the most important people we deal with. Without them there is no business and our staff and suppliers will suffer. However it […]

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Way back in 1984, an American Advertising Executive, Jay Conrad Levinson, published a book called Guerrilla Marketing: Secrets for Making Big Profits from Your Small Business. Levinson, who as Senior Vice President of J Walter Thompson was responsible for many major campaigns including the Marlborough Man, the Pillsbury Doughboy, Tony the Tiger, and the Jolly […]

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Recently there has been a lot of negative comment in the press regarding the use of interns in the City of London and elsewhere. Generally, an internship consists of an exchange of services for experience between the intern and an organisation. Interns can use an internship to determine if they have an interest in a […]

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Did you know that there are “trigger” words and phrases that can cause you to lose your customers for good—just within the first 5 seconds of conversation? As you know, the wrong tone of voice and negative body language can ruffle your customers’ feathers. So why would certain words and phrases be more likely to repel […]

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The Institute of Directors (IoD) has just released a new report, The Midas Touch, which reveals how EU directives have been ‘gold-plated’ during translation into UK law, creating unnecessary additional burdens for businesses. The report calls on the Government to fulfil its pledge to carry out a comprehensive review of all EU laws to identify […]

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High Street retail experts will tell you that the key to success is “location, location, location” and so it is that the key to online success is “content, content, content”. The fact is that without content, you have nothing. Whether it’s a one liner for a micro blog, 500 words for an article, 250 words […]

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UK company directors should note with concern the this weeks decision of the Employment Appeal Tribunal (EAT) which found two of a company’s directors jointly and severally liable with company to pay damages of around £40,000 to two employees, for discrimination on the grounds of religious faith. The employees succeeded in claims of unfair dismissal and the […]

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In the last few years Health & Safety (or ‘elf and safety) has been an increasingly popular source of stories for the media. We have all seen stories about local councils cutting down apple trees in case people trip over fallen apples and hurt themselves, or stopping using hanging baskets in public places in case […]

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In an attempt to deal with the looming pension crisis and the failure of people to make provision for their retirement, the UK Governments has introduced legislation that will require all employers to auto-enrol their staff in a qualifying workplace pension scheme. The rationale behind the legislation is that it seems that currently many employees […]

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The UK Equality Act 2010 is a major piece of legislation which collects together all of the existing anti-discrimination laws and which has introduced several new areas which give rights to employees, some of which could cause major problems for business owners and managers. Most of the Act came into force last October and you can read about these […]

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The long-awaited and controversial Bribery Act Guidance has been published this morning by the Ministry of Justice. The Act will now come into force on 1 July 2011. Justice Secretary Kenneth Clarke has sought to reassure opponents of the Act by confirming that he would like to see the legislation implemented in a “workable, common […]

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Networking refers to the practice of interacting with associates, fellow entrepreneurs, colleagues and other people to build a network of far-reaching contacts. Today, networking has become an integral element of conducting business as it helps to reach wider audiences and perhaps maximize client base in the process. A very famous entrepreneur Robert Kiyosaki once stated […]

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The Time to Train regulations were introduced by the Labour government and took effect for businesses employing 250 or more people in April 2010. They were due to be extended to all employers as from April 2011 but this has now been indefinately postponed to enable a full review is undertaken. The regulations require businesses […]

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People like me are prone to bang on about the need for a Business Plan, a Marketing Plan, a Finance Plan and so on. Mind you for me a good business plan should contain all those elements but each does have a stand-alone life of its own and each needs regular updating. It isn’t enough […]

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Running your own business is great but anyone who thinks that it is easy or less of a hassle than being an employee is fooling themselves. Most employees can finish their work and go home and relax but someone running their own business cannot switch off so easily. Trust me – I’ve been there. You […]

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Implementation of the Bribery Act 2010 is to be delayed amidst fears that promised guidelines to enable businesses to understand the somewhat complex legislation will not be ready in time. The Act was introduced by the last Labour Government and whilst the new Conservative-LibDem coalition broadly supports the rationale for the new law it decided to […]

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The National Employment Savings Trust (“Nest”) is the UK Government’s pension scheme introduced following the Pensions Commission’s 2005 report and is intended to encourage people to save for retirement. In fact it isn’t a new scheme, just a rebranding of the Personal Accounts Scheme which has been in operation for some time. The real difference […]

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On Monday the Institute of Directors (IoD) launched the first ever Corporate Governance Guidance and Principles for Unlisted Companies in the UK. Unlisted companies make a major contribution to UK economic growth and employment. However, the corporate governance needs of unlisted companies have, to date, been relatively neglected by governance experts as well as by […]

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Today, 1st October 2010, sees a number of changes in respect of the UK national minimum wage (NMW) regulations. From today the age at which UK workers become eligible for the full rate drops from 22 to 21 and the rate itself increases from £5.80 per hour to £5.93. The hourly rate for workers aged […]

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UK business owners and managers who employ staff will need to be aware of the requirements of the new Equality Act the bulk of which come into force today (see below for a list). Failure to adhere to its requirements, some of them fairly onerous and complex, could see them end up in court facing […]

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