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The People aspect of a business is key to its ultimate success. No matter how well we deal with our suppliers and our employees at the end of the day our customers are the most important people we deal with. Without them there is no business and our staff and suppliers will suffer. However it […]

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Did you know that there are “trigger” words and phrases that can cause you to lose your customers for good—just within the first 5 seconds of conversation? As you know, the wrong tone of voice and negative body language can ruffle your customers’ feathers. So why would certain words and phrases be more likely to repel […]

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High Street retail experts will tell you that the key to success is “location, location, location” and so it is that the key to online success is “content, content, content”. The fact is that without content, you have nothing. Whether it’s a one liner for a micro blog, 500 words for an article, 250 words […]

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Networking refers to the practice of interacting with associates, fellow entrepreneurs, colleagues and other people to build a network of far-reaching contacts. Today, networking has become an integral element of conducting business as it helps to reach wider audiences and perhaps maximize client base in the process. A very famous entrepreneur Robert Kiyosaki once stated […]

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People like me are prone to bang on about the need for a Business Plan, a Marketing Plan, a Finance Plan and so on. Mind you for me a good business plan should contain all those elements but each does have a stand-alone life of its own and each needs regular updating. It isn’t enough […]

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Running your own business is great but anyone who thinks that it is easy or less of a hassle than being an employee is fooling themselves. Most employees can finish their work and go home and relax but someone running their own business cannot switch off so easily. Trust me – I’ve been there. You […]

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Marketing for small business is different than marketing for national or international brands, which enjoy instant name recognition. By contrast, small business marketing relies heavily on word of mouth and on building and maintaining personal relationships. This article isn’t about finding new customers, it is about hanging on to the ones you have and building […]

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No one likes getting complaints from customers but the fact is that if you handle a complaint well you can make the complainer into an asset – someone who will praise your business. OK, we all know that there are some people you can never please no matter what you do and there are some […]

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Customers are the lifeblood of any business and without them no company can survive. So how do you go about getting (and keeping) customers? Finding customers is the key to running a successful business and all highly successful businesses are good at marketing. This doesn’t mean that you need to spend thousands on an expensive […]

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Many small start-ups find setting up an office at home the most attractive option. It is cheap and handy, but there may be drawbacks. The Legal Position The first thing is to consider is whether or not you can legally set your office up at home. If you rent your home there may very well […]

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Ever wondered why some people succeed in business and others don’t? Or why some of them are exceptionally successful? If you have then you are certainly not alone as it is a question that many people have pondered long and hard. Well some of it may very well be down to luck but there are common factors […]

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There is a saying in marketing that “image is everything” and there is a lot of truth in that. Your customers, existing and potential, will expect you to present a professional image and your stationery is an important factor in creating your business image. You should take time to consider what you will need and […]

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In the first two parts of this post we have looked at what you will need by way of furniture for your office and also what communications equipment you will need to consider. In this part we will now look at office equipment: what you are likely to need, what your options are, and how […]

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In the first part of this post we looked at what you needed to furnish your office. Now we consider what equipment you will need in order to connect to the outside world.  Communications     The one item you are certain to need in your office is a telephone line. Even if you have a […]

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Ask most business owners what a business plan is for and they will say that you need it when starting a business to get a bank account opened or when you try to get funding for a new project. There is some truth in that but it is only part of the story. A business […]

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Everyone knows that starting a business is risky but once over that stage most entrepreneurs look to the next challenge – growing the business. In many ways this is much more of a risk as if you get it wrong – and the line between success and failure can be a very fine one – […]

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